Business Analyze helps Norwegian Center for Information Security with ‘real-time’ solution for Security Monitoring and Intelligence

NorSIS is an independent organization and partner to the government, businesses and research facilities in the subject of cyber security.

Both businesses, organisations and private citizens can meet digital threats and safety risks on the internet. Because of this, it’s important for NorSIS to have, at every given time, an up-to-date view of threats and developments.

Business Analyze has helped NorSIS with development of Cybervarsel, an analytics and data visualisation solutions which gathers data in one place and presents incidents and statistics in real-time.

More information in Norwegian

“Løsningen gir oss en effektiv og visuell oversikt over situasjonsbilde, hvor en før måtte forholde seg til flere systemer og løsninger», sier Vidar Sandland.

Cybervarsel viser hvor mange sikkerhetssaker som er til behandling, utvikling og trender innen sikkerhet, samt hvilke hjelpemidler og veiledninger som blir brukt.

Data i løsningen kommer inn fra nettsteder som nettvett.no og slettmeg.no med Google Analytics og Live Agent som kilder, og gir løpende oppdateringer på digitale dashbord i Business Analyze.

Løsningen brukes nå internt hos NorSIS, og vil på sikt kunne tilbys norske virksomheter for å informere om trusler og trender.

Cybervarsel dashboard sammenstiler data og et “real time” oversiktsbilde på hendelser og statistikk i NorSIS.

 

 

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How Kopinor is putting data to work for members

Kopinor licences the use of copyright protected works on behalf of authors and publishers. The organisation manages agreements and reimbursements between 22 members organisations including 5 publishers’ associations and 17 authors’ associations.

With effective use of data and business analytics, Kopinor is making processes run smoothly for its members.

Meet Tom…

Tom Karlsen is System Administrator at Kopinor.

In addition to managing and maintaining systems, he also looks for new ways to improve data quality and workflows. He wants to help colleagues effectively serve Kopinor members.

We asked him what he’s been working on and why business analytics is important to Kopinor.

Here’s what he said:

Millions of records captured in CRM and ERP systems

Data is the foundation for much of what we do.

Our ERP and CRM systems capture millions of values about copyright holders, licenses, agreements, collections, payments, rights, obligations, and other details.

These systems help us effectively manage agreements and reimbursements between 22 members organisations including 5 publishers’ associations and 17 authors’ associations. Last year, we distributed NOK 280 million to Norwegian and foreign rightsholders.

I’m part of the team that’s responsible for system optimisation and data management. We ‘re continually examining data capture and information flows and asking ourselves:

  • How can we make processes more effective?
  • What data and insights do we need in order to best serve our members?
  • How can we access information in the best way?

There’s a long list of projects we are currently working on.

Issues with system upgrades

We’ve made some significant changes during the past 6 months because we ran into issues when we upgraded software. This got to be a real headache.

We had 12 smaller components working together to input or exchange data with SuperOffice CRM and our ERP system. The set-up was too complex with too many moving pieces.

To solve this issue, we eliminated extra components and added input fields directly within SuperOffice. Then we looked for a clever way to extract data from our systems and organize it for different goals, roles or tasks.

We  chose Business Analyze and introduced it to users. Business Analyze extracts relevant data and sorts or filters it into lists and reports. The results are displayed on dashboards.

In some cases, we also embedded dashboard reports back into SuperOffice. What better way is there to access information and keep on top of things when you already use SuperOffice?

More efficient with business analytics

Business analytics help us work effectively. We distribute relevant insight to different parts of the organisation in seconds. Without analytics we couldn’t serve our members as quickly.

Our leaders use Business Analyze to monitor key targets and guide overall business management. We used to have 30% response rate when we sent members one specific type of mail request, for example, but we now we have 80%.

Our consultants use Business Analyze dashboards as part of their daily work. They see important information about member agreements and can answer questions fast,  without running long queries or searching through databases.

We have dashboards for:

  1. Control purposes – for example to ensure accurate reimbursement or invoicing according to agreement terms. We run queries directly to Visma ERP.
  2. Workflow efficiency – we use dynamic work lists so people know what stage a task is in and what is on their ‘to-do-list’
  3. Goal tracking – measure goals like how many mail responses we receive back (return rate)

 

This ‘self-service’ dashboard is set-up so users can quickly answer questions about members, processes and renumeration without having to login to different systems or understand how they work.

Business Analyze has made a big difference. We rely on it to tell us the status of almost anything! As long as we have the data, it tells us the answer.

 

About Kopinor
Kopinor licences the use of copyright protected works on behalf of authors and publishers.

Industry: Information Sector
IT Systems: SuperOffice CRM, Visma Business ERP, Emarketeer, Business Analyze
IT Partner: Ganske Enkelt

www.kopinor.no

Business Analyze and i-Centrum partner to deliver business analytics for Swedish B2B companies

Oslo and Gothenburg May 8, 2109

SaaS business analytics platform provider Business Analyze and Swedish CRM specialists i-Centrum, announce today their partnership to provide fast and effective business analytic solutions to B2B organisations across Sweden.

By combining data analytics and visualisation technology with consulting expertise, the companies will offer increased value to current customers and growth-seeking B2B organisations.

The new partnership will help businesses use data to optimise processes, generate revenues and improve sales, marketing and customer experiences.

“We’re very glad that i-Centrum will be our local sales, consulting and implementation partner. We believe the two organisations have an exciting match of comptence and cultures that will benefit customers,” says Einar Gynnild, CEO at Business Analyze.

“Last year we started ramping up in Denmark to meet steadily increasing demand for business analytics. Now, by partnering with i-Centrum, we will be better able to serve Swedish organisations. Our goal is to be the leading provider of business analytics in Northern Europe.”

Business Analyze reported 77% growth in demand for its cloud analytics solution in 2018. As more processes move online with greater speed, businesses use analytic dashboards, scoreboards and reporting tools to gain fast answers to questions about customers, behavior, and performance – across business units and functions.

“Business analytics is an important part of our service offering. We are excited about this partnership because what Business Analyze offers is different than any other analytics platform,” says Filip Vanthöm, CEO at i-Centrum.

“On one hand, it is closely woven together with SuperOffice, enabling our existing CRM customers to plug into it and gain new perspectives in as little as seconds. On the other hand, it connects to many other well-known data sources and is easily adapted to unique user cases. We look forward to many new projects.”

Business Analyze and i-Centrum invite customers and CRM enthusiasts to explore the power of analytics and join us at SuperOffice Market Expo 2019.  This will be a day to celebrate partnerships, share experiences and learn about developments in CRM, data analytics and digitalization.  We will be hosting product demonstrations throughout the day and are proud sponsors of this upcoming event.

www.businessanalyze.com

www.i-centrum.se

Contacts


Einar Gynnild, CEO at Business Analyze
einar.gynnild@businessanalyze.com
Tel: +47 993 50 760

Filip Vanthöm, CEO i-Centrum AB
filip.vanthom@i-centrum.se
Tel: +46 704 19 99 60

Net Promoter Score Dashboards

Do you measure Net Promoter Score? Are you planning to measure customer loyalty soon?

Sending out a survey is a great start, but having effective tools and analytics in place to interpret results and understand next steps for improvement is also important.

Better analytics and insight

Business analytics software helps you get the most out of NPS efforts because it calculates scores – on an ongoing basis – and makes feedback immediately available on dashboards. Rather than periodic score report, you help customer-facing teams become instantly aware there is an issue that requires their attention.

With better access to feedback, customer-facing teams can work pro-actively to address the issue in a timely fashion. The faster they reach out, the faster they can build relationships.

Senior leaders and stakeholders gain insight into customer feedback and can use that insight to plan and make decisions.

Sample dashboard

Let’s assume you want to share Net Promoter Scores with key stakeholders for the year to date. How could this look?

In the report above, the overall score is represented in blue dots.

You point-and-click the colored areas of the bar graph to see the number of promoters, passives and detractors.

There is a drill-down report that shows a detailed list of responses.

The detractor drill-down, for example, provides full details about each customer with score=0-6. You also see their contact details and comments (if they have answered an open-ended question.)  This list is easy to share with people that are skilled at addressing issues.

If you connect your NPS data to CRM data in Business Analyze, there are many additional ways to simplify workflows, assign tasks, track trends and analyze loyalty by segment. You can answer questions like: ‘Which customer type is most likely to recommend our product?’ or ‘What sales channel gets the highest score?’ If you ask more questions, you can add these and dig deeper into what customers do or do not like.

The first step

The first step is to connect your survey data to Business Analyze. This may be stored in a customer feedback tool like Questback, your own database, or Excel spreadsheets.

Are you interested in learning more?

Our experienced consultants will be happy to discuss your requirements and show you examples. Contact us or send an email to sales@businessanalyze.com

NPS®, Net Promoter® is registered trademarks Bain & Company and Fred Reichheld