The use of data has spread to almost every industry. Businesses with 5 employees and 5000, are using CRM systems and analytics to radically improve their sales.
Businesses want access to customer data in real-time, with mobile and cloud solutions leading the way. They are redefining the way the customer journey is managed, and gaining insight about what customers want along the path.
From executive teams to sales, marketing, and customer success, CRM and analytic tools are helping organisations be more successful at harnessing the power in their data.
According to Gartner, CRM analytics are a hot topic.
CRM analytics are used in different ways by different people. Depending on your company goals, team objectives or role, you will get more value from some kinds of analytics more than others.
How can analytics help you? What is the best place to start? We hope this infographic will provide some inspiration.
Let us know what you think.
Read real-life stories about Nordic businesses that are improving sales and smoothing workflows by combining SuperOffice CRM with our business analytic tools.